I Fixed My Google Chromecast!

You can see the little reset button in the photo.

You can see the little reset button in the photo.

I fixed my Google Chromecast ALL BY MYSELF! This may not sound like much, but I don’t consider myself to be a tech person. I’ve always depended on other people like my husband or brother to fix tech problems for me. But when it stopped working and no one was around who could help me, I managed to fix it myself. I am so proud of me!

I use my phone to watch Netflix on the TV with the chromecast. Well, for some reason it stopped working. It gave me an error message: 16003. It said that it couldn’t send my selection to the TV, so please select something else or try again later. I did, but it gave me the same error message with everything I picked and every time I tried. And no amount of rebooting the phone, stopping the app and restarting it or unplugging the Chromecast and replugging it in would fix it.

So I did an Internet search. I found several sites of people complaining about the same problem but no solution given until I found one — one site, which said to log into Netflix and sign out of all devices, then do a factory reset on the Chromecast from the app on your device. I had no idea what this meant. But I did manage to figure it out, so in case you ever have this problem, I am writing what I did, so you will know what to do.

I logged into Netflix and went to “Your Account” and towards the bottom there was a list of links, and the last one was “Sign out of all devices.” Interestingly enough, this was the easiest part, and also the only part that I could find any kind of explanation for.

Next, I was supposed to do a factory reset on the Chromecast. I couldn’t figure out how to do this at first. According to the Internet there’s supposed to be a factory reset button or at least reset options in the settings menu or your Chromecast app, but on my phone there wasn’t. But it turns out there’s an actual button on the Chromecast device itself. The button is small, and if I had not unplugged the device from the back of my TV I would never have found it. I pressed the button and held it for 25 seconds. Then I plugged it back in.

When I did this, the TV screen went black. I thought for sure I’d broken it now. So I unplugged the Chromecast device and plugged it back in, and this time the TV screen came on, showing the Chromecast main screen, but I had to set it up again, just like the first time I plugged it in. Fortunately it gave me a website to go to that had easy to follow step-by-step instructions, so setting it up was no problem.

I still couldn’t watch Netflix from my phone, however. It gave me another error message, this time 16001, time out error. I couldn’t figure out how to fix it, and after searching the Internet in vain, even using Google’s help page for the Chromecast, I was really frustrated. I decided to use Google’s help page to send an email asking for help. I needed the serial number, and page told me where to find it on the Chromecast device. I had to unplug to get it. But I never sent that email, because when I plugged the Chromecast back in, this time it worked! And it’s been working ever since. So I don’t know why unplugging it twice after the factory reset worked, but it did. What I do know is I fixed it!


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